GET ANSWERS: Do Not Call Registry

6:18 PM, Nov 15, 2010   |    comments
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Election Day has come and gone, but with some runoffs still on the ballot, you may take a few phone calls from candidates asking for your vote, despite placing your number on the Do Not Call Registry.

Russell sent us an e-mail wanting to know why can you be phoned by political parties when you're on the Do Not Call list?

We contacted the Federal Trade Commission to find out who can still call you even if you're on the Do Not Call list.

Mitch Katz with the FTC says three groups are exempt from the Do Not Call registry rules. Survey, charity, and political groups may still contact you, because they're not defined as telemarketers.

The FTC warns there are some other exceptions and a few ways some people try to get around the registry.

Debt collectors can still call you but they and telemarketers have to restrict their calls with none before 8 a.m. and stopping after 9 p.m.

If you have already established a business relationship with an organization, it can call you up to 18 months from your last purchase, payment, or delivery.

Companies that you've made an inquiry or submitted applications to can call you for three months.

That's why the FTC says you should be careful when you fill out questionnaires or surveys because they could be an attempt to establish a business relationship.

They also say signing up for things like sweepstakes or requests for free products could be a company's way of getting written permission to contact you.

If a business you have a relationship with calls and you don't want them to, the FTC says they have to comply when you ask them to stop.

You can also complain if you received a call that used a recorded message instead of a live person, whether your number was on the registry or not.

If you'd like to add your phone numbers to the Do Not Call registry or file a complaint against a company for violating it you can do it online or by phone, but you can only submit a complaint 31 days after you have signed up for the registry.

On the internet, visit, and by phone call 1-888-382-1222.

The FTC has more than 157 million phone numbers on the do not call registry.

If you have a question and you'd like us to get answers for you, just go back to our home page at and click on News on the menu bar, then Features and then Get Answers.


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