Signing up for health insurance through the HealthCare.Gov online marketplace was supposed to be easy.
21 days into the roll-out of the exchange, the site is still knee-deep in technical problems.
"There's no sugarcoating it. The website has been too slow, people are getting stuck during the application process," President Obama said in a press conference Monday.
The problems may be bigger than that.
Insurance companies say they've been getting reports of duplicate or incomplete enrollment forms with sensitive personal information
A CNN survey finds about 257,000 people have signed up for health insurance through state-run exchanges.
Officials have been tight-lipped about releasing concrete enrollment numbers in 36 other states like Georgia, where the federal government is running the online marketplace.
"There's no excuse for these problems, and the problems are getting fixed," Obama said.
So what steps are being taken?
President Obama says top IT technicians are working around the clock to boost the site's capacity, but it's unclear who exactly those technicians are or where they come from.
The administration is also making some changes to the health care.gov website.
You can now view plans and prices without filling out an application, and there's an improved cost calculator so you can see whether you're eligible for cheaper premiums and tax credits.
They've also added more educational content to inform people about their options.
If the website won't work, there's hope for you yet.
On Sunday night, the administration updated the website's homepage to include other ways you can apply for insurance.
-By phone: call 1-800-318-2596 where marketplace representatives are available to walk you through enrollment
-By mail: download an application and mail it to Health Insurance Marketplace, Dept. of Health and Human Services, 465 Industrial Blvd., London, KY 40750
-In person: find a trained Navigator who can help you apply in-person or see other local offerings at localhelp.healthcare.gov
Follow 13WMAZ's Anita Oh on Twitter @anita_oh.