Aamer Madhani, USA TODAY
Former White House press secretary Robert Gibbs said Monday that heads should roll over the glitch-riddled roll out this month of the Affordable Care Act exchanges.
Gibbs, who served in President Obama's first administration and is now an MSNBC contributor, said the the federal government's online exchange has been "excruciatingly embarrassing."
The healthcare.gov website, which went online on Oct. 1, has proved to be balky, and the White House has blamed the problems on an avalanche of public interest in the exchanges.
"I hope they are working day and night to get this done," Gibbs said on MSNBC. "When they get it fixed, I hope they fire some people that were in charge of making sure that this thing was supposed to work."
Gibbs also questioned the White House's claim that the heavy traffic on the website is to blame for the difficulties at healthcare.gov since it opened on Oct. 1.
"This is not a server problem, like too many people came to the website - this is a website architecture problem," Gibbs said. He added, "if they don't get these glitches figured out fast, people aren't going to come back."